1. Booking and Cancellation Policy

• A booking is confirmed once payment is received.

• Cancellations made 24 hours or more before the hire start date will receive a full refund.

• Cancellations made within 24 hours of the hire start date are non-refundable.

2. Equipment Return Deadline

• All equipment must be returned by the agreed-upon date and time.

• Late returns will incur a charge of 50% of the daily rate hire per day until the equipment is returned.

3. Equipment Condition Upon Return

• All hired equipment must be returned in the same condition it was received.

• Customers are responsible for checking the equipment before taking it.

4. Damage, Loss, and Repair Charges

• If equipment is returned damaged, the customer will be charged for repair or full replacement.

• If equipment is lost or stolen, the customer must pay for a replacement at full market value.

• The customer is advised to handle all equipment with care and keep it secure during the hire period.

5. Security Deposit

• A refundable deposit may be required before hire.

• The deposit will be refunded upon safe and timely return of the equipment in its original condition.

• Any damage or late return fees will be deducted from the deposit.

6. Collection and Delivery

• Equipment can be collected from Bristol BS5 6XX at the agreed-upon time.

• Delivery and pickup services are available for an additional charge.

• The customer is responsible for ensuring someone is available to receive or return the equipment at the agreed time.

7. Customer Responsibilities

• The customer is responsible for ensuring all equipment is used safely and correctly.

• Equipment must not be altered, modified, or tampered with in any way.

• The customer must store equipment securely when not in use to prevent theft or damage.

8. Late Payment Policy

• All payments must be made before or at the time of equipment collection/delivery.

• If additional charges arise (such as damage fees or late return fees), payment is due within 30 days of receiving the invoice.

• Late payments may incur a 10% daily interest charge.

9. Liability Disclaimer

• Hammer Audio is not responsible for any injury, damage, or loss resulting from the use of hired equipment.

• The customer assumes all responsibility for ensuring proper setup and operation of the equipment.

• Hammer Audio provides equipment in working order but is not liable for any failure or malfunction during the hire period.

By hiring equipment from Hammer Audio, you agree to these terms.